FAQS

 

PRODUCTS

Where can I buy Faux Fayc products?

Faux Fayc Cosmetics is a local Singapore-based Cosmetic brand and our products are available online at www.fauxfayc.com and at our Flagship Store, 68 Orchard Orchard, Plaza Singapura #B1-32A, Singapore 238839.

Why has my favorite product been discontinued?

We discontinue some chosen products to make way for improved and newer ones. If you cannot live without a Faux Fayc product, please stock up while it is still available!

Are Faux Fayc products hypo-allergenic?

Faux Fayc does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please contact us at info@fauxfayc.com to determine if a product is suitable for your skin.

Does Faux Fayc Cosmetics test on animals?

We do not test our products on animals nor do we permit others to do so except where it is required by law.

 

REGISTERED USER ACCOUNT

What should I do if I've forgotten my account password?

Click on ‘Forgot your password?’ to recover your password.

 

PAYMENT

What payment methods are accepted on your site?

We accept PayPal; MasterCard, Visa cards and Internet Bank Transfer.

Steps for Internet Bank Transfer Payment:

- Choose Bank Transfer as payment type.

- Click on submit order.

- An order confirmation will be sent to you via email.

- Please make you Internet Bank Transfer Payment within 24 hours from order confirmation sent to Faux Fayc POSB account: 145-28231-4

- Please take note that we only accept Internet Bank Transfer.

- After payment is done, please email your details with the below template to sales@fauxfayc.com within 24 hours.

Name/Ibanking Nickname:

Transaction No.:

Order No.:

Amount:

- All emails received after 24 hours will be deemed as invalid and product will not be mailed out.

Do I need a PayPal account in order to purchase items?

No, you can you can choose to pay with your Visa and MasterCard as a guest or log in to your PayPal account after you are redirected to the PayPal page.

Is it safe to use my credit card?

At Faux Fayc, we aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

 One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

 

SHIPPING

Does fauxfayc.com ship internationally?

Yes we do ship internationally! 

How much is shipping?

Singapore: For orders below $90, a flat rate of $3.50 will apply for doorstep delivery (2pm-6pm) within 1-3 working days. For orders $90 and above, complimentary doorstep delivery (2pm-6pm) within 1-3 working days will be provided. Self collection at our Plaza Singapura Store is free of charge! 

Asia and rest of the world: An additional flat rate of $8 will apply via Singpost Registered Mail.

How many days will shipping take?

Singapore: Orders will be delivered via doorstep delivery within 1-3 working days. 

Asia and rest of the world: We use Singapore Post Registered Mail to deliver all orders within 3-10 business days.

*Please take note that all orders will be shipped out within 2 working days after payment is received. 

How will I know if my order has been received?

Once your order is submitted, you will receive an email confirmation with an order number and brief summary of your new purchase. Once your order has shipped, you'll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.

How do I change or cancel an order?

As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

Who can I contact if I have questions about credit charges, order status, or returns and refunds?

You can get in touch with a Customer Care representative via email at sales@fauxfayc.com.

Do you offer tracking on international orders?

As we offer the most affordable shipping options to our international customers, we do not offer trackable international shipping.

 

RETURNS AND EXCHANGES

What is the return and exchange policy?

We have a 7 day return policy upon receipt of order for incorrect and defective items shipped to you.

Item must be returned in their original purchase condition. If you have suffered from an allergic reaction medical evidence must be provided such as a doctors certificate.

Faux Fayc will either replace the product with a new item or do a full refund via credits (cash vouchers)

To return an item, please email us at sales@fauxfayc.com, with the following details:

- Contact details

- Order ID (from confirmation email)

- Reason for return

 

DISCOUNTS

How do I apply Discount Coupon?

Enter your Discount Coupon code in the 'Enter Promo Code' box on the Checkout Page. Please ensure the code you entered is case sensitive. Click 'APPLY' button after entering your code.

 

GIFT VOUCHER

Can I purchase a Gift Voucher?

Yes, you can buy a Faux Fayc Gift Voucher for your friends and loved ones! Simply click on the Gift Tab to purchase a Gift Voucher amount of your choice!